TY - JOUR
T1 - The concept of patient satisfaction in adolescent psychiatric care
T2 - A qualitative study
AU - Biering, Páll
AU - Jensen, Valgerdur H.
PY - 2010
Y1 - 2010
N2 - Problem: Few studies have asked how adolescents perceive the quality of psychiatric care. Therefore, the aim of the study was to explore adolescents' perception of quality of care and of satisfying treatment outcomes. Methods: Fourteen adolescents participated in this hermeneutic study. Findings: Several concepts describing adolescents' perspective of quality of care were found: secure place, tough love, peer solidarity, self-expression, and person not patient. Concepts describing satisfying treatment outcomes fell into four categories: improved mental health, personal development, strengthening of the self, and improved family relations. Conclusions: By casting light on users' perspectives, the study offers guidance for improvement of quality of care and for the development of patient satisfaction instruments.
AB - Problem: Few studies have asked how adolescents perceive the quality of psychiatric care. Therefore, the aim of the study was to explore adolescents' perception of quality of care and of satisfying treatment outcomes. Methods: Fourteen adolescents participated in this hermeneutic study. Findings: Several concepts describing adolescents' perspective of quality of care were found: secure place, tough love, peer solidarity, self-expression, and person not patient. Concepts describing satisfying treatment outcomes fell into four categories: improved mental health, personal development, strengthening of the self, and improved family relations. Conclusions: By casting light on users' perspectives, the study offers guidance for improvement of quality of care and for the development of patient satisfaction instruments.
KW - Child and adolescent
KW - Health services delivery
KW - Nursing staff
KW - Patient satisfaction
KW - Quality assurance
KW - User involvement
UR - http://www.scopus.com/inward/record.url?scp=84867667001&partnerID=8YFLogxK
U2 - 10.1111/j.1744-6171.2010.00236.x
DO - 10.1111/j.1744-6171.2010.00236.x
M3 - Article
C2 - 20796097
AN - SCOPUS:84867667001
SN - 1073-6077
VL - 23
SP - 143
EP - 150
JO - Journal of Child and Adolescent Psychiatric Nursing
JF - Journal of Child and Adolescent Psychiatric Nursing
IS - 3
ER -