Employees’ Perceptions of Supervisors’ Listening Skills and Their Work-Related Quality of Life

Kari Kristinsson, Inga Jona Jonsdottir, Stefan Karl Snorrason

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

This study investigated how employees’ perceptions of their supervisors’ listening skills are associated with employees’ work-related quality of life. The study used a nationally representative sample of the employed Icelandic population (N = 453). Participants completed the Active-Empathic Listening (AEL) scale and Work-Related Quality of Life scale. Results showed that employees who rated supervisors to be higher on the AEL scale reported a higher general well-being score. More specifically, employees who perceived supervisors to have higher AEL rated their working conditions and control at work higher, reported being happier with their career and home-work interface, were generally more content with their life, and showed lower levels of stress compared to employees who perceived supervisors to have lower AEL.

Original languageEnglish
Pages (from-to)137-147
Number of pages11
JournalCommunication Reports
Volume32
Issue number3
DOIs
Publication statusPublished - 2 Sep 2019

Bibliographical note

Publisher Copyright:
© 2019, © 2019 Western States Communication Association.

Other keywords

  • Active-Empathetic Listening
  • Home-Work Interface
  • Stress at Work
  • Supervisor
  • Well-Being
  • Work-Related Quality of Life

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