Electronic records management systems: The human factor

Johanna Gunnlaugsdottir*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The purpose of this paper is to present the findings of a research conducted in Iceland during the period 2001-2005 and in 2008 on how employees view their use of Electronic Records Management Systems (ERMS). Qualitative methodology was used. Four organizations were studied in detail and other four provided a comparison. Open-ended interviews and participant observations were the basic elements of the study. The research discovered the basic issues in the user-friendliness of ERMS, the substitutes that employees turned to if they did not welcome ERMS, and how they felt that their work could be shared and observed by others. Employees seemed to regard ERMS as a groupware for constructive group work and not as an obtrusive part of a surveillance society. The research indicated training as the most important factor in making employees confident in their use of ERMS. The research identifies that most important implementation factors and the issues that must be dealt with to make employees more content, confident and proficient users of ERMS.

Original languageEnglish
Title of host publicationICEIS 2009 - 11th International Conference on Enterprise Information Systems, Proceedings
PublisherINSTICC Press
Pages97-104
Number of pages8
ISBN (Print)9789898111845
DOIs
Publication statusPublished - 2009
EventICEIS 2009 - 11th International Conference on Enterprise Information Systems - Milan, Italy
Duration: 6 May 200910 May 2009

Publication series

NameICEIS 2009 - 11th International Conference on Enterprise Information Systems, Proceedings
VolumeHCI

Conference

ConferenceICEIS 2009 - 11th International Conference on Enterprise Information Systems
Country/TerritoryItaly
CityMilan
Period6/05/0910/05/09

Other keywords

  • Change management
  • Database management systems
  • Human-computer interaction
  • Iceland
  • Records management
  • User interface

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