Complementarity and convergence of heuristic evaluation and usability test: A case study of UNIVERSAl brokerage platform

Lai Chong Law*, Ebba Thora Hvannberg

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

40 Citations (Scopus)

Abstract

The aim of this paper is twofold (i) comparing the effectiveness of two evaluation methods, namely heuristic evaluation and usability testing, as applied to an experimental version of the UNIVERSAL Brokerage Platform (UBP), and (ii) inferring implications from the empirical findings of the usability test. Eight claims derived from previous research works are reviewed with the data of the current study. While the complementarity and convergence of the results yielded by the two methods can be confirmed to a certain extent, no conclusive explication about their divergence can be obtained, especially the issue whether usability problems reported lead to failures in real use. One of the significant implications thus drawn is to conduct meta-analysis on a sufficient number of well-designed and professionally performed empirical works on usability evaluation methods.

Original languageEnglish
Title of host publicationProceedings of the 2nd Nordic Conference on Human-Computer Interaction, NordiCHI '02
Pages71-80
Number of pages10
DOIs
Publication statusPublished - 2002
Event2nd Nordic Conference on Human-Computer Interaction, NordiCHI '02 - Aarhus, Denmark
Duration: 19 Oct 200223 Oct 2002

Publication series

NameACM International Conference Proceeding Series
Volume31

Conference

Conference2nd Nordic Conference on Human-Computer Interaction, NordiCHI '02
Country/TerritoryDenmark
CityAarhus
Period19/10/0223/10/02

Other keywords

  • brokerage platform
  • heuristics evaluation
  • usability problem
  • usability test

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