Commitment to light rail transit patronage: Case study for St. Louis Metrolink

Sungyop Kim*, Gudmundur F. Ulfarsson

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)


Retaining current light rail transit riders is often neglected relative to attracting new riders. This paper uses multivariate logit analysis to explore differences between riders stating certainty for continued use of the St. Louis MetroLink system versus those that express doubt. Data is derived from a 2005-2006 on-board passenger survey. The results indicate African Americans, young females, riders using stations with higher crime, and riders from households with income of US$25,000-$49,999 are associated with a greater probability of expressing doubt about future patronage, whereas those who access stations with private automobiles or indicate a high level of customer satisfaction are more likely to express certainty about future patronage.

Original languageEnglish
Pages (from-to)227-234
Number of pages8
JournalJournal of Urban Planning and Development
Issue number3
Publication statusPublished - 2012

Other keywords

  • Customer loyalty
  • Customer satisfaction
  • Light rail
  • Public transit
  • Retaining transit ridership


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